Shipping policy
At Salnara, we are committed to delivering your "Premium Life & Tech Essentials" as quickly and reliably as possible. We primarily serve customers across the United Arab Emirates (UAE).
1. Shipping Coverage
Currently, we offer shipping services exclusively across all Emirates in the UAE.
2. Shipping Charges
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Standard Shipping: We are proud to offer FREE Shipping on all orders across the UAE.
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No hidden costs or extra delivery fees at checkout.
3. Delivery Timeline
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Order Processing: Orders are usually processed within 1-2 business days.
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Estimated Delivery Time: Once dispatched, your order will reach you within 2 to 4 business days.
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Please note: Deliveries might take slightly longer during public holidays or mega sales events.
4. Cash on Delivery (COD)
To ensure a trustworthy shopping experience, we offer Cash on Delivery across the UAE. You can pay our courier partner in cash at the time of receiving your package. Please ensure you have the exact amount ready to facilitate a smooth delivery.
5. Order Tracking
Once your order is shipped, you may receive a confirmation via email or SMS with tracking details (if applicable) or a call from our courier partner to coordinate the delivery time.
6. Delivery Attempts
Our courier partners will attempt to deliver your package up to 2-3 times. If the delivery is unsuccessful due to the customer being unavailable or the address being incorrect, the order will be returned to our warehouse.
7. Damaged or Missing Items
If you receive a package that is damaged or find items missing from your order, please contact us immediately:
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Email: [Insert Your Email - e.g., support@salnara.com]
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WhatsApp: Via the website chat button.
8. Address Changes
If you need to change your delivery address, please contact us within 12 hours of placing your order. Once the order has been dispatched, we cannot change the delivery address.
Contact Us: For any questions regarding your shipment, feel free to reach out to us through our Contact Us page or via WhatsApp.